
Claudine Records
Literally completely and utterly useless. it's been getting worse and worse over the last 3 years, but now, after updating 2 days ago, cannot even use it at all. First it stopped processing credit card payments. I contacted support, they insisted it's my device in spite of the fact I have 2 different devices BOTH having the same problem. then it stopped letting me store credit card to secure appointments. Have to go to website. Now the app takes me to website. USELESS.
9 people found this review helpful
Squarespace Inc
29 July 2025
Hi there, we're sorry to hear there are issues with the app, particularly with more recent updates. Please reach back out to our Customer Support team once again, so we may troubleshoot further. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug."

Nadia Triñanes
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I pay so much for the app to bug out constantly!! Between Acuity and Square, I'm always having some kind of issue with payment for my clients 😭 The silliest app in all the land! Booked appointments disappear, can't ring up clients with cards in person, and tech support said it wouldn't be solved anytime soon. womp womp
Squarespace Inc
25 July 2025
We're sorry to hear about this issue. Please reach out to us to discuss your concern in more detail. You can reach us by using the in-app feedback tool. This can be done by shaking your device, or taking a screenshot of the issue, and then tapping “Report a Bug.” We're standing by to help further.

Elizabeth E
Completely worthless. Can't even log in. It just loops through sending a confirmation code to my email and then kicking me out again when I go to retrieve the code. Also, I can't turn tipping on through the website, so makes accepting payment through the platform pretty much impossible.
Squarespace Inc
12 September 2025
We're sorry to hear about these issues Elizabeth. We would appreciate it if you could reach out to us directly to discuss this in more detail. You can reach us at https://sqsp.link/yztiOW, or by using the in-app feedback tool. This can be done by shaking your device or taking a screenshot of the issue, and then tapping “Report a Bug.”