My Airtel

What an amazing ✨ app! This is how it ought to be - not only can I manage my Airtel money account (securely) from within the app, I can also get an overview of my balances (Data, Calls, SMS) in a single interactive dashboard. I can subscribe to/purchase various deals all in one app. It's also connected to government services so that I can be linked to them speedily. It also allows me to identify Airtel shops in an area of my choosing, check network coverage, and upgrade to an E-sim! Kudos ✨

Very poor experience using airtel Mifi data services. I logged on to the platform to log in into my account, but unfortunately couldn't recall my password. For days without end now, I tried to change my password using the "forget password" tab but it would not send the said OTP to my alternate number. Extremely abysmal tech! I called their customer care lines endlessly to address the situation but they'll never pick up. Also, the Mifi network goes out at will even with data on it. So, so poor!

Since I started using the App, I experienced few things which need to be considered all features and services should be on the App. I learnt that some features are not displayed on the App, like Mini - fi bundle purchase, I don't know if it is a problem with App version I'm using. All in all, the App is very good,easy to access. It would be more amazing if some services could be accessed offline.